GiniBlocks plugins are digital files delivered electronically. Where a statutory withdrawal right applies, it remains available until downloading begins. Once you begin downloading a product after expressly requesting immediate delivery, your withdrawal right for that product ends.
Withdrawal and immediate digital delivery
Before payment, you are asked to expressly consent to immediate supply of the selected digital products and to acknowledge that your withdrawal right ends for each product when its download begins. Payment alone does not end that right.
If you have not begun downloading and believe you have a legal right to withdraw, contact us promptly. Each product is considered separately, so downloading one product does not by itself record a first download for another product in the same order.
After downloading begins
Our products are downloadable source-code packages. Once downloading begins, the files can be copied, inspected, installed, modified, or retained and cannot be returned like physical goods. We therefore record the first successful download for each purchased product.
Before you buy
- Check that the plugin matches the workflow you need.
- Review the installation and configuration pages.
- Confirm that your project is an AppGini application.
- Contact us first if you are unsure about compatibility.
Support after purchase
If you run into an installation or configuration issue, contact us with your AppGini version, plugin version, and a short description of the problem. We will help you work through reasonable product issues.
Duplicate or billing errors
If you believe you were charged twice, charged incorrectly, or did not receive the download link, contact us promptly. Payment processing and returns are handled by Paddle, and plugin ZIP delivery is handled by GiniBlocks. Buyers can also use Paddle Buyer Support for payment, receipt, and refund enquiries.
Buyer support
For support, refund, or billing enquiries, please use our secure contact form. Please include your Paddle transaction reference where available.
Legal rights
This policy does not limit any non-waivable consumer rights that may apply under law, including rights relating to digital goods that are faulty, misdescribed, or not supplied as agreed. Where a legal requirement gives you greater protection, that requirement applies.
